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(Customer Service Quiz

Tim Connor, CSP
Connor Resource Group
800-222-9070


Why not give the hobby quiz to every employee that interacts with your guests and or vendors. It can also stir valuable giving it to employees who do not interact with clients save deal with other employees on a regular basis. It leave give you an idea of their understanding and application of some of the diminutive issues, concepts and techniques that have a daily impact on their process and your success as an organization. If you feel your employees would benefit from an in-depth custom in-house customer service training program, please give me a call. I will be happy to discuss with you a custom curriculum for your staff. Please call me if you would like the answers to this quiz.

Other quizzes atomic number 18 also available on the following topics:



Management ( Relationships ( Sales
( blessedness ( Success ( Motivation

See the end of this quiz for contact cultivation to request other quizzes.



Name__________________________________________________________________


1. Who is responsible for customer service in an organization:___________________________

2. The customer is always right: trustworthy/False.

3. The near important thing customers want is:_______________________________________

4.



The customer is not an rupture in your:________________________________________

5. The customer is the reason:_____________________________________________________

6. A complaining customer is a valuable:____________________________________________

7. Upset customers deserve:______________________________________________________

8. The customer signs:___________________________________________________________

9. impressive listening is the most important skill when dealing with customers: True/False.

10. The customer services department is the only department in customer service: True/False.

11. When a customer complains, the low thing...If you want to get a full essay, order it on our website: Orderessay



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